Collecting Modem Information

Support knowledgebase (thallma_0190_modem)

Situation

Procedure

1. Start your Linux system.
2. Log in as a user and start your desktop.
3. In KDE, press the key combination ALT+F2.
4. Enter "xterm" in the box.
5. Click on "Execute".
6. A new window will pop up; enter the command "su".
7. Now enter the root password.
8. Enter the command "cd /tmp".

Enter the following commands:

wvdialconf /dev/null > info.txt
lspci -v >> info.txt
lspci -n >> info.txt
modprobe isa-pnp
cat /proc/isapnp >> info.txt
setserial -ag /dev/ttyS? >> info.txt
cat /proc/bus/usb/devices >> info.txt
lsmod >> info.txt

In this way you have created the file /tmp/info.txt. This file contains the information on your modem. Please send the contents of this text file in ASCII format to support@suse.de. Do not use any encoded attachments! Please enclose your registration code. Wait for the confirmation that your e-mail has been received, then call the SuSE Advanced Support Service - Internet under:

     Germany     0190-86 28 01 (EUR 1.86/min)
     Austria     0900-47 01 11 (EUR 1.80/min)
     Switzerland 0900-70 07 11 (SFR 3.13/min)
     Great Britain 0906-66 60 011 (£ 1.50/min)
     The Netherlands 0900-20 22 161 (EUR 0.70/min)
     Dutch-speaking Belgium 0903-41 021 (EUR 1.11/min)
     French-speaking Belgium 0903-41 031 (EUR 1.11/min)