Collecting Information on the ADSL Registration

Support knowledgebase (thallma_0190_adsl)

SuSE Linux: Version 7.3

Situation

Procedure

1. Start your Linux system.
2. Log in as a user and start your desktop.
3. In KDE, press the key combination ALT+F2.
4. Enter "xterm" in the box.
5. Click on "Execute".
6. A new window will pop up; enter the command "su".
7. Now enter the root password.
8. Enter the command "cd /tmp".

Now proceed as follows:

1. Deactivate dial-on-demand. You can do this with the help
   of the ADSL/TDSL configuration menu in YaST2.

2. Make sure that apart from the ADSL/TDSL configuration,
   no other provider has been configured for a modem or ISDN
   connection.

3. SMPPPD information:

   rcsmpppd status > info.txt
   grep START_SMPPPD /etc/rc.config >> info.txt

4. Routing table prior to the establishment of the connection:

   route -n >> info.txt

5. Set a mark in /var/log/messages with:

   echo "DSL-Test" | logger

6. Establish the connection:

   cinternet -start

7. Routing table while the connection is active:

   route -n >> info.txt

8. Terminate the connection:

   cinternet -stop

9. Get the messages from /var/log/messages with

   tail -n 200 /var/log/messages | grep -A 200 "DSL-Test" >> info.txt

10. Insert additional information with the following commands:

    procinfo >> info.txt
    ifconfig >> info.txt
    lsmod >> info.txt
    cat /etc/resolv.conf >> info.txt
    lspci -vv >> info.txt
    pnpdump >> info.txt

11. Paste the contents of the file info.txt (ASCII format)
   into your e-mail message. If you are going to send the e-mail
   with a different operating system, proceed as follows:

   a) Recode for DOS/Windows with

      recode lat1..ibmpc info.txt

      Recode for MacOS with

      recode lat1..mac info.txt

   b) Save the file info.txt on a floppy disk with

      mount /floppy
      cp info.txt /floppy
      umount /floppy

   c) In the other operating system, insert the file INFO.TXT from the
      floppy disk in the e-mail message.

In this way you have created the file /tmp/info.txt. This file contains the information on your ADSL registration. Please send the contents of this text file in ASCII format to support@suse.de. Do not use any encoded attachments! Please enclose your registration code. Wait for the confirmation that your e-mail has been received, then call the SuSE Advanced Support Service - Internet under:

     Germany     0190-86 28 01 (EUR 1.86/min)
     Austria     0900-47 01 11 (EUR 1.80/min)
     Switzerland 0900-70 07 11 (SFR 3.13/min)
     Great Britain 0906-66 60 011 (£ 1.50/min)
     The Netherlands 0900-20 22 161 (EUR 0.70/min)
     Dutch-speaking Belgium 0903-41 021 (EUR 1.11/min)
     French-speaking Belgium 0903-41 031 (EUR 1.11/min)