SDB: DSL-Test

DSL-Test

Support knowledgebase (jsmeix_dsl-test)

Symptom:

This is a T-DSL/ADSL-Test to get exactly the information, that is needed in an enquiry concerning T-DSL/ADSL- problems to the SuSE installation support.

Editing such a problem is normally just possible by email, because of the complexity of the messages. Because the complex log messages can be saved on a floppy, any desired e-mail-access can be used.

Procedure

Apart from the obvious information like

exact type designation of the network card
the TDSL-modem´s kind of connection (only one at the only network card, at a network hub)
are there any other network or ISDN cards installed
Which SuSE Linux version is installed and in which way (installation from scratch, update, onstallation profile, e.g. standard)

routing information, messages from the log file /var/log/messages as well as various system information are needed.

Proceed as follows (as administrator root):


1. Please deactivate dial-on-demand as this is configured.

2. Routing table before establishing the connecting:

   route -n > messages.out

3. Set a tag in /var/log/messages with:

   echo "DSL-Test" | logger

4. Establish the connection:

   /usr/sbin/pppoed -F /etc/ppp/peers/pppoe -D -d 9

   Since SuSE 7.2 respectively Kernel 2.4.4 use the command

   rcpppoed start

5. Routing table while the connection is established:

   route -n >> messages.out

6. Terminate the connection:

   killall -TERM pppoed

7. Get the messages from /var/log/messages with

   tail -n 200 /var/log/messages | grep -A 200 "DSL-Test" >> messages.out

8. Include several additional information by executing:

   procinfo >> messages.out
   ifconfig >> messages.out
   lsmod >> messages.out
   cat /etc/resolv.conf >> messages.out
   lspci -vv >> messages.out
   pnpdump >> messages.out

9. Include the content of the file messages.out (ASCII-text)
   directly into your email. 
   If you´re using a different operating system to create this mail, proceed as follows:

   a) Recode the ascii-file into a DOS/Windows format:

      recode lat1..ibmpc messages.out

      Recode the ascii-file into a MacOS format:

      recode lat1..mac messages.out

   b) Save the file to disk:

      mount /floppy
      cp messages.out /floppy
      umount /floppy

   c) Copy and paste the content of this file under the other operating
      system direct into your answering mail as ascii-text. Don't use
      attachments!

See also:

ADSL with Linux and PPP over Ethernet(PPPoE)

Keywords: DSL, T-DSL, TDSL, ADSL, TEST, WORKFLOW

Categories: Network

SDB-jsmeix_dsl-test, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 10. Apr 2001
SuSE Linux AG - Last generated: 24. Jul 2001 by swiegra (sdb_gen 1.40.0)