README FILE
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ALL SOFTWARE CONTAINED WITHIN IS COPYRIGHT READYDESK LTD. 2000-2004

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Installation
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Files should have been extracted to the wwwroot directory on your web server (Example: c:\inetpub\wwwroot\ReadyDeskDEMO)

To register the ReadyDesk components double-click on register.bat, and click OK to confirm that the files have been registered.

If you are running Windows XP or higher, and you do not have the Persits ASPEmail component installed, you will also need to register the cdonts.dll and gdi32.dll components by double-clicking on registerCDONTS.bat, and click OK to confirm that the files have been registered.  

If you inadvertently registered cdonts.dll and gdi32.dll, you can unregsiter them by double-clicking on UNregisterCDONTS.bat.

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Setup
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ReadyDeskDEMO must be setup as an application in IIS.  To do so, open IIS manager and navigate down to the ReadyDeskDEMO directory, right-click on it and choose "Properties".  On the "Directory" tab under "Application Settings" click the "Create" button, then click the "OK" button.

If you plan on using the MS Access database that comes with ReadyDesk, you will also need to give Write permissions to the Internet Guest Account for the directory /ReadyDeskDEMO/hdnew/data.  To do so, open windows explorer and navigate to the ReadyDeskDEMO/hdnew/data folder (Example: c:\inetpub\wwwroot\ReadyDesk\hdnew\data) and right-click on it and choose "Properties".  On the "Security" tab you will need to add the Internet Guest Account (Example: IUSER_MACHINENAME) and give it "Write" priveleges.

If you want to use MS SQL Server instead of MS Access, there are 3 files that will need to be modified.  They are...

ReadyDeskDEMO\hdnew\SQL_ADDRESS.asp
ReadyDeskDEMO\hdnew\admin\SQL_ADDRESS.asp
ReadyDeskDEMO\readydesk\SQL_ADDRESS.asp

Just follow the instructions within.

After you have changed the SQL_ADDRESS.asp files, you will need to create a SQL Server database named "HD".  Once you have created the HD database, you will need to create the table structure.  To do so, simply run the file /hdnew/dbsetup_MSSQL.asp in a web browser (Example: http://localhost/ReadyDeskDEMO/hdnew/dbsetup_MSSQL.asp).  ***IMPORTANT: Running this file will delete all existing ReadyDesk data without warning.  We SRTONGLY recommend you either delete or move the dbsetup_MSSQL.asp file so you do not inadvertently lose your data.

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Usage
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The path to the ReadyDesk ticketing system will be http://YourWebServerAddress/ReadyDeskDEMO/hdnew/hd.htm
Internet Explorer 5.5+ is required
Default login...
Username: guest
Username: guest

The path to the ReadyDesk Administration Console will be http://YourWebServerAddress/ReadyDeskDEMO/hdnew/admin
Internet Explorer 5.5+ is required
Default login...
Username: admin
Username: admin

The path to the Web Ticketing System (the interface your customers will use) will be http://YourWebServerAddress/ReadyDeskDEMO/readydesk
Works in all browsers
Default login...
Username: demo
Username: demo

Before your support staff can begin using the system, there are some settings that need to be set in the administration console.  Just start with the first option on the tree menu and work your way down filling in the values.