\input texinfo   @c -*-texinfo-*-
@setfilename send-pr.info
@settitle Reporting Problems With send-pr

@setchapternewpage odd

@c upper-case
@set NAMEUC GNATS
@c lower-case
@set NAMELC gnats
@c version number
@set VERSION 3.01

@ifinfo
@format
START-INFO-DIR-ENTRY
* Reporting Problems With send-pr: (send-pr).   Bug Reporting
END-INFO-DIR-ENTRY
@end format
@end ifinfo

@ifinfo
Copyright @copyright{} 1993 Free Software Foundation, Inc.

Permission is granted to make and distribute verbatim copies of
this manual provided the copyright notice and this permission notice
are preserved on all copies.

@ignore
Permission is granted to process this file through TeX and print the
results, provided the printed document carries a copying permission
notice identical to this one except for the removal of this paragraph
(this paragraph not being relevant to the printed manual).

@end ignore

Permission is granted to copy and distribute modified versions of this
manual under the conditions for verbatim copying, provided also that
the entire resulting derived work is distributed under the terms of a
permission notice identical to this one.

Permission is granted to copy and distribute translations of this manual
into another language, under the above conditions for modified versions.
@end ifinfo

@c TITLE PAGE BEGINS HERE
@smallbook
@titlepage
@finalout
@title Reporting Problems With send-pr
@subtitle @code{send-pr} version @value{VERSION}
@subtitle February 1993
@author Jeffrey M. Osier
@author Cygnus Support
@page

@vskip 0pt plus 1filll

Copyright @copyright{} 1993 Free Software Foundation, Inc.

Permission is granted to make and distribute verbatim copies of
this manual provided the copyright notice and this permission notice
are preserved on all copies.

Permission is granted to copy and distribute modified versions of this
manual under the conditions for verbatim copying, provided also that
the entire resulting derived work is distributed under the terms of a
permission notice identical to this one.

Permission is granted to copy and distribute translations of this manual
into another language, under the above conditions for modified versions.

@end titlepage

@c ---------------------------------------------------------------
@node Top
@top Overview
@cindex foreword to @code{send-pr}
@cindex overview to @code{send-pr}
@cindex introduction to @code{send-pr}

This manual documents @code{send-pr}, which uses electronic mail to
submit support questions and software bugs to a central site.  No piece
of software is perfect, and software organizations understand this;
@code{send-pr} is designed to allow users who have problems to submit
reports of these problems to sites responsible for supporting the
software in question, in a defined form which can be read by an
electronically managed database.

@code{send-pr} is part of a suite of programs known collectively as
@code{@value{NAMEUC}}, the @sc{gnu} Problem Report Management System.
@code{@value{NAMEUC}} consists of several programs which, used in
concert, formulate and partially administer a database of Problem
Reports, or @dfn{PRs}, at a central support site.  A PR goes through
several states in its lifetime; @code{@value{NAMEUC}} tracks the PR and
all information associated with it through each state and finally acts
as an archive for PRs which have been @dfn{closed}.

Because @code{send-pr} exists as a shell script and as an @code{elisp}
file for use within @sc{gnu} Emacs, it is quite portable.  It can be
used from any machine on your network which can run a shell script
and/or Emacs.

Throughout this manual, the personal pronouns @dfn{you} and @dfn{your}
refer to the originator of the Problem Report.

The @code{@value{NAMEUC}} utility suite is currently at version @value{VERSION}.
@cindex version @value{VERSION}
@c The version number only appears here, on the title page, and in the
@c examples.

@c ---------------------------------------------------------------
@c The text in this manual is separately designated so that it may also
@c be used in the main tracking-system manual.
@c ---------------------------------------------------------------
@menu
* Reporting problems::    An introduction to `send-pr'
* Invoking send-pr::      Editing and sending PRs
* Installing send-pr::    Installing `send-pr' on your system
* Helpful hints::         Examples and guidelines for effective PRs 
* An Example::            A working example
* Index::
@end menu

@set SENDPR
@include send-pr.input
@c ---------------------------------------------------------------
@node Index
@unnumbered Index

@printindex cp

@c ---------------------------------------------------------------
@contents
@bye
